Unleashed Talents: Gina Forde’s Multifaceted Portfolio

I’m Gina Forde, Embracing Change, Fueling Growth, and Creating with Purpose—Every Step of the Way

I am a results-driven operations and administrative professional with over a decade of progressive leadership experience across healthcare, customer service, and business operations. With a strong background in operational management, team leadership, and client relations, I have successfully overseen daily business functions, implemented process improvements, and enhanced organizational efficiency. I combine strategic thinking with hands-on execution, demonstrating expertise in workflow optimization, staff management, customer support, and data analysis. My academic foundation in Health Information Technology, paired with my extensive operational experience, positions me as a dynamic leader committed to driving performance, service excellence, and sustainable business growth.

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Gina Forde

Email

lyn4de@gmail.com

Phone

(347) 372-6076

Time Zone

Central Daylight Time

Education

High School Diploma

05-2002

San Fernando Central Secondary School.
Trinidad and Tobago

Associate of Applied Science : Health Information Technology

2007

Borough of Manhattan Community College

Certification: Dog Groomer

2022

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Experience

Jocasa Puppies Limited | 2018 – 2024

Director of Operations

As Director of Operations, I provided strategic leadership and hands-on oversight of daily business activities to ensure operational excellence and sustainable growth. I managed customer engagement processes, appointment coordination, and workflow systems to align performance with organizational objectives.
Working closely with leadership, I implemented structured procedures to improve service quality, operational efficiency, and client satisfaction. My responsibilities included developing and refining operational policies, overseeing budgets, and managing procurement and inventory control to maintain cost-effective and streamlined operations.
I also cultivated strong client relationships, encouraged continuous feedback, and guided my team toward innovative, efficiency-driven solutions. Through strategic scheduling and resource allocation, I ensured seamless administrative functions and consistent service delivery.

Best Bodies Forever | 2017 – 2018

Director

As Director at Best Bodies Forever, I led operational strategy and team performance initiatives to drive productivity and business growth. I oversaw staff management across multiple functions, ensuring alignment with organizational objectives and operational standards.
Working collaboratively with senior leadership, I contributed to both daily operational execution and long-term strategic planning. I delegated responsibilities based on team strengths, monitored workflow efficiency, and ensured regulatory compliance across all processes.
I also strengthened client relationships by establishing performance benchmarks, evaluating operational metrics, and identifying opportunities for continuous improvement. My leadership approach emphasized accountability, efficiency, and service excellence, positioning the organization for sustained operational success.

Operations and Shared Services, Scotiabank | 2014 – 2017

Customer Support Officer

In my role within Operations and Shared Services at Scotiabank, I delivered high-level customer support while contributing to operational efficiency across service channels. I managed inbound client communications, resolved discrepancies, and provided informed, solution-oriented guidance to ensure a seamless customer experience.
I maintained consistent communication with leadership to evaluate service metrics and improve overall performance standards. I monitored phone, fax, and database systems for incoming requests, ensuring accurate documentation and timely resolution of inquiries.
My role also involved supporting business development initiatives, coordinating documentation processes, and fostering collaborative relationships with operational teams. Through strong problem-solving abilities and a service-driven mindset, I helped maximize customer satisfaction and reinforce the bank’s commitment to excellence.

Tobago Regional Health Authority | 2011 – 2014

Health Information Professional

During my tenure with the Tobago Regional Health Authority, I played a vital role in supporting healthcare operations through effective health information management and administrative coordination. I was responsible for maintaining accurate patient records, ensuring compliance with healthcare regulations, and safeguarding confidential medical information.
I collaborated with medical professionals and administrative teams to streamline documentation processes, improve data accuracy, and enhance workflow efficiency within the health system. I monitored records management systems, facilitated timely retrieval of information, and contributed to quality assurance initiatives designed to strengthen operational standards.
My attention to detail, regulatory awareness, and commitment to service excellence supported the delivery of efficient, patient-centered healthcare services across the organization.

NM Insertech Caribbean | 2009 – 2011

Customer Service Representative

At NM Insertech Caribbean, I served as a key point of contact for clients, delivering responsive and solution-oriented customer service within a dynamic financial services environment. I managed client inquiries, processed transactions, and ensured accurate documentation while maintaining high standards of efficiency and professionalism.
I supported operational workflows by coordinating service requests, verifying information, and maintaining organized records to ensure compliance with internal procedures. My ability to communicate clearly and resolve issues effectively strengthened client relationships and enhanced overall service delivery.
Through attention to detail, strong administrative skills, and a commitment to excellence, I contributed to streamlined operations and a positive customer experience within the organization.

Bellevue Medical Center | 2008 – 2009

Administrative Support Professional

During my tenure at Bellevue Medical Center, I provided essential administrative and patient support services within a fast-paced healthcare environment. I managed front-office operations, coordinated patient appointments, and maintained accurate medical documentation to ensure seamless clinical workflows.
I supported healthcare professionals by organizing records, processing patient information, and ensuring compliance with confidentiality and regulatory standards. My role required strong attention to detail, effective communication skills, and the ability to manage multiple responsibilities efficiently.
Through my structured approach and commitment to service excellence, I contributed to a well-organized administrative system that enhanced patient experience and supported the delivery of quality medical care.